StepTales Support

StepTales isn't counting my walking

Check that StepTales can read your data: Settings → Health → Data Access & Devices → StepTales, and turn on Steps and Walking + Running Distance. Then open StepTales and pull down to refresh. Only walking recorded after you start a journey counts, and distance you add by hand isn't counted.

My Apple Watch isn't updating

The watch shows the progress from the last time your iPhone updated. Open StepTales on your iPhone to refresh; the watch shows "Updated" with the time.

I've bought StepTales Passport but routes are still locked

On the Passport screen, tap Restore purchases while signed in with the same Apple account you used to buy it.

How do I cancel my subscription?

On your iPhone: Settings → [your name] → Subscriptions → StepTales Passport. If you cancel, you keep your souvenirs and can finish a Passport journey you've already started.

Will I lose my progress?

Your progress is saved on your iPhone and included in your normal device backups. Deleting the app deletes its saved progress.

Contact us

support@steptales.app. We usually reply within two working days.